Refund and Returns Policy
Refund & Returns Policy
At Ayulab Wellness, your satisfaction is our priority. We want you to feel confident about your purchase. If for any reason you are not fully satisfied with your order, our Refund & Returns Policy is here to help.
1. Returns Eligibility
To be eligible for a return, please ensure that:
The item is unused, unopened, and in its original packaging.
The return request is initiated within [X days – e.g., 7 or 14 days] of delivery.
You have proof of purchase (order number, receipt, or confirmation email).
Please note: For health and hygiene reasons, we cannot accept returns on opened or used wellness products, unless they arrived damaged or defective.
2. Non-Returnable Items
The following items cannot be returned:
Opened or used supplements/gummies.
Items purchased during clearance or final sale.
Gift cards or promotional vouchers.
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within [X days] of delivery. We will arrange for a replacement or issue a full refund at no additional cost.
Kindly provide photos of the damaged or incorrect product for verification.
4. Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [5–10 business days].
Shipping fees (if applicable) are non-refundable.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, contact us at info@ayulabwellness.com
6. Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
We recommend using a trackable shipping service to ensure your returned item reaches us safely.
7. How to Initiate a Return
To start a return or refund request, please contact our support team:
📧 Email: info@ayulabwellness.com
📞 Phone: 9903783432
📍 Address: Ayulab wellness pvt Ltd 2, S.P.O, 5, SETH PAKUR ROAD, South Dumdum, West Bengal 700002
Please include your order number, product details, and reason for return in your request.
8. Policy Updates
We may update this Refund & Returns Policy from time to time to reflect changes in our processes or legal requirements. Any updates will be posted on this page with the revised date.